Review for Susan Apartments

The place looks great when you drive in during the day--fountain in front of the office, ducks in a nearby stream, the office building is beautiful, and the staff have the snotty attitude to match.

The luxury is only skin deep: always at least one broken machine in the gym; complimentary towels are never stocked; there is no filtered water--Garden City water is not drinkable.

The beautiful spacious office building (with fireplace and large-screen TV) is off limits to residents--that is, unless you want to pay $200 per day to rent it.

The staff are unpleasant and seem to get a commission for any and all fines they can find to give you. They have even explained to me that it is customary to fine residents $75 unless they steam clean their carpeting when they move out.

My carpeting had so many holes and spots where they cut out and replaced carpet that the idea of steam cleaning it is ridiculous!

This place is WAY too expensive for the poor service and lack of amenities--River Pointe Apartments fails to deliver what they advertise.