Review for Middlebrook Apartments

I visited Middlebrook Apartments when I was looking for a 2 or 3 bedroom apartment in Westminster, MD. When I walked into the rental office I questioned whether I had walked into someone's apartment.

There was a lady relaxing on the couch reading a newspaper and two ladies at a table in what would be the dining area. One of the ladies looked up and in a huff asked if she could help me. I told her I was there to see about an apartment. She led me back to her office and asked what size apartment I was looking for. When I told her that I wanted a 2 or 3 bedroom apartment, she asked if I had any children. I told her I did and she said that she wouldn't be comfortable putting me in one of her apartments as she'd be afraid that my children would bother her elderly tenants! I was shocked!

She went on to say that she could put me in a 2 bedroom townhome. I explained that I have three children and was really hoping to get a 3 bedroom apartment. She reiterated that she didn't want to put me in an apartment and that the townhome would be fine. I told her I didn't prefer steps due to knee problems and she continued to push the townhome on me. She said that I could put my 15 year old in the basement of the townhome. I asked if it was a walkout and she said no. She explained that the basement wasn't a finished basement either. Uh...hello! I am not putting my 15 year old in an unfinished basement in which he would have no way to escape in the event of a fire!!!

I cannot believe the unprofessional attitude that this person gave me. I would not recommend this community to ANYONE!!! If they treat prospective residents this way what do they do when they have a resident who has a problem?

There are much nicer apartments where the staff are friendly and they actually tell you all of the options and let you decide which apartment YOU want.