Review for Cantera Apartments

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Cantera Apartments
2475 West Pecos Road
Chandler, AZ 85224
 
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Cantera

$780 - $1265

Bed:1 - 3 Bath:1 - 2 Square Feet:707 - 1235

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This apartment has 4 reviews

They Rip Off Your Security Deposit, And Then Some!

 
Reviewed by:
Review Date: 2/12/2009
Rented: From 2008 To 2009
 
About a week before we moved out I went to the office to ask about painting our apartment back. I had painted 3 rooms. The woman I talked to said that I may only have to do a primer because they paint the apartments after you move out. She said she wasn't sure and would call us back when she found out. She called my husband back and said that we would have to paint it back, but since they use an expensive brand (Dunn Edwards) that we could buy a cheaper brand and get the color as close as we could. So I spent about $75 and 3 days painting it back myself.
Fast-forward about a week after we move out and we get this bill saying that we owe $150 for painting. Thinking this has to be a mistake, my husband calls and is told that we had to paint it the exact color that they use and that we still owe the $150. He tells of the conversation we had before we painted, only told be told that no one on thier staff told us this and that the conversation never happened. We talked to them several times trying to reason with them, and every time it was a different story of what we said or did. The manager tried to tell me that my husband admitted to knowing we had to paint it back with the Dunn Edwards paint, which he did NOT! Then they said that the color we used was yellow! So thinking maybe Pillar (company that owns them) would see how ridiculous this, and would figure things out. The woman from Pillar that called me told me even more lies that the manager told her. That they gave my husband some post-it note with colors on it, which he didn't even go in and talk to them in person at all! The story of what we did just keeps changing with every phone conversation! How can they possibly believe that I am making this up'! I would have either not painted myself at all and let them charge me the $150 OR painted it with the Dunn Edwards paint in the first place!
Anyways, we are now getting ready to report them to the Better Business Bureau and see what legal actions we can take. They are completely dishonest and are taking advantage of us. We are a young married couple, going to school with a baby and cant afford $150 for THIER mistake plus the $75 that we already spent painting. They know what they are doing and dont care. I wouldn't wish this on anyone else and just want to warn you what kind of place you will be moving into and how they treat thier tenants. If you want to avoid a nightmare like this, dont move here!
 

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