I would have to say that anyone who is saying they are fooled by the model should stop by the office and have a leasing agent take them up to the model so that they can see for their very own eyes that the model is exactly like all of the other apartments of the same style; that is of course except for the extremely nice furniture which helps in the overall appearance. Maybe they should have a decorator re-do their apartment and they'd see that their apartment can be as nice as the model. As for installing their own washer and dryer, are they willing to take full responsibility for every other apartment in the building if their washer or dryer floods? Are they willing to pay for the water extraction and all other repairs. Besides this what is expected for an apartment built in 1988 and only costs $700/month? Not to mention that in every apartment you are going to hear the upstairs neighbors, get a house if you want peace and quiet.
Secondly, I would ask to speak to the manager she may need you to set an appointment but she will sit down and discuss any issues you may have. She will probably even be able to solve your problems if she's given the chance. I've lived here for two years and every time I've been that unsatisfied with ANYTHING I've made an appointment, met with her and the problems have been taken care of.