I had the local property maintenance technician come over to fix my shelf which was located in the pantry. The plastic clip that held the shelf up had broken while I was restocking the pantry. Somehow I managed to knock it off with a box just hard enough to make the plastic clip break in two. No worries, it's just a plastic clip so it should be easy to fix right? (not a chance)
Well...what happened later would prove how difficult it is to have the staff here fix a simple issue with my shelf.
I returned home from work and found that the guy they sent down to fix my shelf decided to install a sharp Phillips screw to hold up the shelf. The screw was jutting out from the wall and stood out like a sore thumb. Frustrated with his workmanship, I returned to the main office and complained about it. In short I was told everything would be taken care of. (Wrong!)
The same technician returned a few days later to correct my issue. I returned home from work again and saw the same stupid screw sticking out of my pantry. I went to the office and complained again. They told me that the reason was two-fold. First, the technician had a problem removing a broken plastic piece that was embedded in the hole where my shelf would be supported. Secondly, even if he removed the plastic piece and installed a new one, the same issue would happen again because it could not hold up the weight of my shelf, since the previous plastic clip had broken already. (This sounded like a big cop out to me)
I explained to the staff employee that the shelf didn't break until I bumped it hard enough while restocking the pantry. Prior to that it held the weight of my items for the past year with no issue (not counting all of the other shelves in the pantry). I also explained that it is an eye sore to see a Phillips screw jutting out of my pantry.
She rebutted that they can't do anything about it because the metal screw is the best option since it won't break, as the technician had explained to her. I told her that the technician’s idea is retarded and advised that if this is the case then all of the tenants should have metal screws installed and jutting out of their pantry – they all have plastic clips installed right? So they are all susceptible to breakage right?
I further explained that all they need to do is install a wooden dowl and to remove the screw. It is just common sense that you use wood dowl pin to hold up the shelf (I mean that's what there made for!). After several minutes of going back and forth, she finally agreed to have the technician install the dowl pin.
I returned to my apartment, impatient and upset over the ineptness of the whole thing. As they say, "If you want it done right, do it yourself."
I searched my closet for a dowl pin, found one, went to my pantry, spent 10 minutes removing the plastic piece embedded in the pin hole and used a hammer to install the dowl pin. My shelf is no longer looking "ghetto"; however, I feel bad for renewing my lease here and for having to waste my time venting when this was an issue that could have been easily resolved from the beginning had some common sense reigned for the day.
I am giving my rating of this rental property a two-star rating since this sort of issue I had with my shelf should have been a non-issue. A tenant should not have to fight tooth and nail just to get something simple done. Period.
The maintenance technician returned and installed metal shelf holders to keep my shelves in place. This looks a hundred times better than the Phillip screw that they had tried using before. I'm glad that I finally can put this to rest.