Apartment Review for Silverado Creek Apartments

I have never felt so discriminate in my life. I turned in my application & deposit on 8/12/09. I was scheduled to move in on 9/18/09 (over a month later). The girl named Heather was in charge of my file. She told me that the apartment would be ready by 9/5/09 but I chose the 18th instead because it was more convenient for me. So THREE days b4 the scheduled move in date, she called to tell me that they need more paper work to be filled out and it has to get approved by their "compliance dept" once again. I asked her long that would take and she said a couple of days, which meant not any time soon. When I asked her how come she didn’t call me sooner, she said because this is a “low income complex” it takes longer than a normal application. I understand that it's low income housing so they have a lot of applications to handle but how long does it really take for them to look at one and say it needs more info? It felt like they were working at their own pace and to when ever they feel is most convenient for them. They do not understand how their work ethics can affect a family so much. I took the days off to move out; had to reschedule with several friends to help me with the moving; unpack my belongings that were ready to go; and even my girls were shot down because they thought they were going to have a new home. Our plans failed...because of their lack of service I've decided to look else where even tho it means having to look for another place and wait. I don't want to deal w people like this who have no sense of sympathy and no sense of what customer service is. But if you wish, try out this place and tell me how your story went. Who knows, u might be more fortunate than I and another reviewer.