Review for Prado At Laguna Hills Apartments

-Prado Mgmt illegally towed my vehicle and miscommunicated to the tow company about the policy they had with residents
-Prado Mgmt violated their policies regarding the reporting of late rental payments and then lied about it
-A member of Prado's Mgmt called my phone at 9:30 pm and left a threatening and violating voice mail
-When I begged to be let out of my lease because my roommate was physically threatening and had threatened to kill me, the Manager, Bonnie, told me I "didn't know what a real problem was because her husband used to batter her"
-When I finally called Bonnie's supervisor, Jean, because of Bonnie's lack of professionalism, she promised me she would handle the situation and never got back to me.
-Both Bonnie and Jean have failed to return my numerous phone calls
-When I tried to pay my account balance, they promised me they would contact me with a payment plan, and never did.
-When I finally went in to pay, Bonnie refused my money and said she was going to send me to collections within the next 10 minutes so I wouldn't have chance to contact Jean before the damage was done
-When I contacted Jean, I told her that I would be happy to pay off the account in four months, but simply could not do it in three, so she said they'd just send me to collections anyway
-I have been trying repeatedly to work with all members of their staff and have only been treated rudely and by people who are completely incompetent and unknowledgeable
-There were cockroaches everywhere
-The maintainence guys were nice, but the apartments were generally so poorly cared for it was a mess
-They are mean and malicious in the Front Office- documents EVERYTHING if you live there now, but you'll still get screwed in the end