I have lived here for about a year. Maintenance will come when an appointment is scheduled. However, in emergencies, they will determine if it is worth their time to come out right away (bad plumbing or broken garbage disposal causing water linkage). Also, I have come home with a whole wall and half my ceiling missing because they were trying to prevent mold issues. I was not notified, ahead of time, that my whole living room was going to be pushed into the dining room and a without a functional living room for 2 weeks. It would have been okay, if they had contacted me that day the work was done. I had plans to have guests over that night and had to cancel all plans for 2 weeks. Main office can be difficult when negotiating solutions to apartment issues (such as the one mentioned above). Either than that, landscape is beautiful, gym and pool are always clean, and I feel safe going for walks at night around the complex.