Do yourself a favor and stay away from Rivercrest Village. I apologize if this review turns out long.
The first thing you need to learn if you want to live in this place is to not bother with the security patrol. Just pass GO and call the police. For one thing, Rivercrest Village has gone through three security company's within the past few months. The helpful flyers they passed out to every doorstep with the name and number of the security company is out of date. When you call it, they say that they don't have the Rivercrest Village account any longer. If you call the leasing office they give ANOTHER number to a different security company on their message machine and guess what? They no longer have the Rivercrest Village account either.
So I don't know who currently handles security. All I know is that I sometimes see them riding around in a golf cart around dusk, but never later in the night.
I really think the previous reviewer hit the nail right on the head about the college student partyers. There are several loud parties very Saturday night. The one three weeks ago had 75-100 people crammed into her apartment and out on the grounds. The noise generated by that amount of people who have had a large amount to drink actually rivals the sound by all of the screaming kids that run around loose during the day.
Now let's talk about the construction. Yes, I know it's finally just ended. It's been, what, a year since it started? Well for several months they took out all of the fences on our apartments leaving the glass door completely exposed to the outside. I found crowbar marks on my sliding glass door shortly after. Management's advice (and I wish I was kidding) was to tell me to 'get a man' to live with me. I guess for protection?
The way the management treats any sort of crisis, no matter how minor, is truly scary. I don't know what happened to the dumpster near the entrance but it looked like there was some sort of fire that burned out the wooden fence near the dumpster. The dumpster sat there for three weeks without being emptied. So trash built up on top of the dumpster and, when it got too full, around the sides. This was in the month of august and the smell of the large amount of rotting trash in the hot summer sun was incredible. You could smell it across the grounds.
So instead of cleaning up the remains of the fire, they just let the trash sit and collect. Then when they finally did something it was to put additional dumpsters nearby... unfortunately they still didn't clean up the trash or the old dumpster. The smell got worse. It was finally cleaned up, but it took incredibly long and just showed how inept the management is around here.
The laundry room around here is very tricky business. First of all, they use those little webcards to run the machine because they don't trust the residenents with change machines. For those that don't know, a Webcard is sorta like a little debit card that you put money on inside the leasing office and then stick in the washing machine and dryer to get it to work.
Well where the problem comes in is that you are really depending on the leasing office to stay open on regular hours in order to fill your webcard. However, the leasing office constantly closes early, and at random hours. I cannot count how many times I have been there during normal business hours to find the place completely empty of cars with a little sign saying the office will reopen in the morning. This can happen at any time. They are NOT going out to show property or whatever. It's like the employees get bored and just decide to go home. Meanwhile you're stuck with an empty webcard and are out of luck.
Not to mention when I moved in they promised that all of the residents would get new washers and dryers inside the apartment. That was what I was promised when I complained about the whole fence thing. That never happened, of course. They lied.
Oh, speaking of lies, I have to tell you about the security gate. During the construction they decided to put up a security gate. This was possibly to help curb the extreme amount of car break ins and rapes (yes, rapes) that has happened on the grounds. As soon as the gate went up, a note was given to every resident explaining that they needed a 50 dollar deposit in order to get in. This deposit, of course, was not on the lease, but they promised that it would be fully refundable anyway...
Anyway, after calling the leasing office I was told that I didn't have to worry about the deposit. All I needed to do was to write them a check. They wouldn't cash this check, they said, they just needed it. Now I wasn't born yesterday, so I went in and demanded to speak to the manager. She said that there was no such policy of not cashing checks in place (big surprise), and if I didn't give them the money within three weeks I would not be able to open the gate.
I was still suspicious of the whole deposit thing so I held off. That was in early July, I think. Since then the gate has been operating for two days out of the three months. There have been several threatening letters sent out telling the residents that the gate was going to start working by such-and-such date and we'd better pay our deposit... but it never happened.
They even sent a collection notice to our apartment with the amount of the deposit saying that we needed to pay it within 24 hours. (However, this notice seemed to be on every other doorstep in my building). Of course, it was freaky to get a collection notice on my door and when I called the leasing office I was told it was the deposit. Honestly, it sounds like they really need the money. They have reverted to extreme strong arm techniques in order to get a deposit that (once again) is NOT in my lease and which they promise to refund... even though there's nothing that says they need to refund anything because according to my lease, that deposit doesn't exist. The gate is still not working, and I'm starting to wonder how legal all of their methods are.
Sorry this is so long. There is more to say, but I hope by the time you've gotten this far you have an idea about what it is to be a resident here at Rivercrest Village. If you want further proof, I invite you to come down in the evening hours. You'll have no problem, because the gate doesn't work anyway. You'll hear the bumping of the music, the screaming of the children, loud drunken residents, and maybe you'll get a whiff of the remains of that dumpster. I hope then, after that, you'll drive away... as far away as you can. I sure wish I did.