I have leased 3 different apartments with 101 San Fernando and lived in the complex for 3 years, and i'm glad I finally moved out. If it weren't for convenience, I would've broken my lease years ago and moved into another apartment complex.
First of all, the management is horrible. 101 has had 3 different managers and each one had difficulty managing the complex. They have gone through over a dozen leasing consultants, and the ones they have on hand lack professionalism.
They are EXTREMELY disorganized. Each apartment I moved into, I had to request a copy of my lease and copies of any paperwork I signed. ALWAYS GET COPIES OF EVERY PIECE OF PAPERWORK WHEN DEALING WITH 101!! You'll regret it later if you don't.
There is ABSOLUTELY NO customer service at this complex. During the time I lived at 101, I have had leasing consultants calling me to tell me I didn't pay a payment when I DID! When they finally dug up the receipt for the payment, I never received a call back apologizing for their mistake. In fact, it is rare to ever hear an apology from ANY staff member.
The entire team is EXTREMELY UNPROFESSIONAL! They feel they're doing YOU a favor when YOU'RE the one paying the rent. They claim they're luxury apartments when there is absolutely NOTHING luxurious about the complex.
Along with an unskilled team of staff members, the apartment is built poorly. There are constant floods in the lower garage, fridges make loud noises, and you can constantly hear your neighbors walking.
Save your time, energy, and money and move into another complex. If you have the money to spend $1300 plus for an apartment, might as well live in the apartments across the street (on third), or into a complex nearby with more professional manager who are willing to go above and beyond for customer satisfaction.
If you have any questions regarding my post or inquiries about the complex, PLEASE feel free to contact me: sanfernandoapt@yahoo.com.