Apartment Review for Esplanade

Cosmetically, this is a beautiful apartment and complex. And the apartments are spacious and comfortable. <P>
I moved in to the Esplanade in mid-2007; and the first thing I noticed was that the shower did not work. Then I noticed that the faucet handles in the kitchen and bath sinks were all broken. I made these repairs myself due to a lack of responsiveness from the staff. The first time I used the oven, it smoked up the entire apartment, and the smoke alarm did NOT go off. There has been very noisy repair work in my building that the staff neglected to inform the residents about ahead of time. <P>
I like this place and I think it could be a great place to live if there were experienced managers on the premises who communicated effectively with residents; and knew how to log and track customer communication and repair tickets. My experience has been that none of the staff know what the others are doing; and a typical response is that I will have to wait until so and so returns to discuss it with them. I believe there is currently a staff of 3 in the office, who seem almost entirely focused on leasing apartments. <P>
Phone calls and emails to the office staff are not returned; and the staff are often away from the office making communication very difficult. <P>
Several neighbors in the complex have approached me with similar experiences. <P>