I don't know what people are talking about! We had problems moving in (a clerical error, no more) and they were very helpful, even opening up a different apartment which wasn't ready, calling extra maintenence to get it livable, and allowing us a garage to store our stuff until it was ready!
We've had nothing but great service, wonderful, friendly, and fast working maintenance men (who we've had to call a few times, but they fixed everything immediately and the first time). Of course there's light carpet, they actually replace it when it needs it!
My best guess is that the previous people never even called maintenance to have their problems fixed. This is in north Colorado Springs, they wouldn't survive if they weren't good.
Please come be our neighbors!