Apartment Reviews for Estates At Tanglewood - Westminster

I have lived at MANY other apartments communities in this area and this is BY FAR THE BEST! Here are the pro’s & Cons:

PRO’s:

• BEAUITFUL, HUGE Apartments & LOW RENT!! - Compared to everything else around here you CANNOT get better for your money!!

• GORGEOUS POOL, hot tub, huge fitness center, & other great amenities

• WONDERFUL STAFF - friendly, professional office staff and & maintenance crew – they TRULY care about your opinion, they call every so often to check on you and also send you optional surveys to get your opinion on things (Something no other apartment complex has EVER done for me.)

• Pay your Rent ONLINE & you can file maintenance requests online too!

• On-site RECYCLING! :)

• 30 day Satisfaction commitment - Residents can cancel the lease without penalty within 30 days of your lease if not satisfied with the apartment.

• “RENT WITH EQUITY” Rewards Program – helps you acquire “rent credits” that can used towards the purchase of a future home!

CON’s:

• Parking is TERRIBLE, very limited # of spaces you so might as well pay the extra $60.00 each month for a garage, totally worth it.

• You MUST use the washer & dryer provided in unit & cannot bring in your own. The ones provided in unit are very nice, however my own personal ones are larger and newer and I had wanted to use them but they said the units provided in the apartment already must stay in the unit.

OVERALL…NOBODY IS PERFECT! But Estates @ Tanglewood comes DARN close!! I definitely plan on staying here for many years to come until I purchase a house!

it's a nice apartment, but be careful if you like the phase 2 apartments, ours is right next to the I-25! Traffic all day, sure it's quieter when the windows are closed, but what about spring and summer, it's just an invitation for air pollution and constant noise. Apartment and staff are nice otherwise.

And I still love my apartment. The location is great and I love the layout. The parking can be a challenge... my apt location is not the best for parking, so we have to rent two spaces. Aside from that, it's a great complex. The property was looking a little worn over the last year but there's a new manager and she's really making a difference. I've noticed way less litter around since she's come. The prices have gone up quite a bit over the last few years, but from what I understand the market is up in general for apartment complexes. I've looked around and still think this place is the best for the money in this area.

Nice apartments though pricey -- would not recommend owing to upper-level management apathy towards genuine tenant issues.

Apartment is nice.
Design-wise, it has a congested look in its living space, comparable with apartment communities at a similar grade.
Grounds are ok. Maintenance seems to do routine maintenance.

Watch out for rodents, ants and spiders!
Maintenance seems to follow the orders of the management staff to the letter; i.e., if they are told to check up on something, they do that - in a cursory manner - and nothing else.
If you wanted something specifically done, for example - actual moving about of appliances to check on something - you have to complain again, leading to a subesequent visit.
Similar dealings with any external agency they have contracts with for maintenance - very cursory check-ups, no follow-ups regarding genuine complaints, which may potentially lead to compounding the initial problem.

First-contact staff seems to be nice and helpful.
Top-management is extremely unhelpful.
Their whole motto seems to be to be your 'best friend' till you sign the lease, then they are apathetic. Also, barely short of being uncivil, let alone believing in good customer service, though they try and pay lip-service to that.

I suffered some personal property damage because of a problem, to which their response on complaining, though prompt was incomplete and ineffective in the steps taken. This lead to the problem escalating resulting in some personal property damage.
The top management stopped short of being rude and on contacting the upper level management(who are not even in Denver, but in Texas and California), did get an acknowledgement that their steps taken weren't complete, but absolute refusal to compensate (very reasonably) for the actual cost of the personal property damaged.

Am absolutely disgusted with the corporation and the way the management works. Obviously, their acknowledgement that we are paying good money in rent is not sufficient to cover their own lapses in appropriate and effective measures, with follow-ups, to counter tenant-reported problems, let alone any preventive measures.

Would never recommed this place, and perhaps not even the company, Morgan Group, to anyone.