These women, Susan and Carla, have no business doing what they are doing. They take advantage of college students and are just plain mean. They won't, of course, give you any information on who their boss is or give you any way to make a complaint against them, so they are allowed to continue doing what they are doing. They rent their apartments with filthy, smelly carpets, and refuse to even speak to you about any problems you may be experiencing. They are rude, bitter, ugly, hateful people and deserve to be fired.