I have lived in many apartments but none as disgusting as these. From day one, it was a horror. I viewed and was approved for one apartment and three weeks before move in I was told that unit was actually not available so with such short notice I was forced to take the one that was in the for back by the woods on the bottom level which was dark and cold( did I mention I'm a single female so unsafe). As expected someone attempted TWICE in the first month to break-in once while I was home and the second in a poorly screened porch off my bedroom which was now on the ground floor due to the unit change. Also my car rear window was smashed in.
Next my heat never worked the first month my gas bill was 200 dollars because the heater NEVER turned off although only set at 70 degrees and if it did only for a moment and it was freezing. after many attempts to get it fixed the maintenance guy told me I could go to HOME DEPOT and buy a digital thermostat and he would change it for me free of charge. REALLY oh please and thank you. In the end I resulted to two electric heaters and electric blankets to keep me.
Now my water bill went from about $30 up to $50 and that was after my water flow was severely reduced. Some months I was even home and the bill was originally based on YOUR use. I came to find that a lie. It based on the apartment use; the sprinkler, the pool, the toilets the apartment staff use. So now your rent has just gone up 50 dollars.
I also had two leaks from upstairs units which took the forever to fix. The walls they just paint over with spray paint KILZ and the carpet they just power fan dry and reapply the previous wet carpet. When I moved out almost a year later many of the water stains had not been cleaned. Go figure.
Last but certainly not least one night I was lying on the couch when I saw the most fat RAT leave my bedroom and through my kitchen to GOD knows where. After screaming to top of my lungs I called maintenance who was severely irritated that I woke him for such craziness and stated he would be there at work hours in the AM. I was not allowed to use another company. Then guess what happened the brother of that rat came to see what was going on. I had to sit there on the couch for 5 hours before someone arrived. When maintenance got there he asked to use my peanut butter to set the trap. Nasty I now have to throw the PB away and whose going to take out the rats. Not them and not Me. Go figure. When I approached management about how it was handled he shrugged me off like a danzle. PIG.
Also the kids from the neighboring apartment come through the hole in the gate which I requested to be fixed for safety reason and the response was its not our gate. So often I would come home to kids skipping school and hitting in my hallway and often drugs being sold.
Now to the staff the only really to say is rude uninformed people. Amy smurks as she talks to you in such belittling tones. She is very impatient and lack all sense of understanding. The manager is not any better. It seems that an office full of bad apples were put in the same barrel to give good service. Never going to happen. GO FIGURE!!!!
There is a good side the floor plan is large.
Hoping to spare someone else,