Review for The Standard At Lenox Park Apartments

I "lived" at the Standard for exactly a week.

In May, we initially reserved an apartment unit at the Standard at Lenox Park. We were told that this unit provided the criteria we desired: location on the third floor in an interior hallway, an open kitchen plan, and no fireplace in the unit. We were not able to view the reserved unit, however, because it was occupied at the time. Our leasing agent (who apparently quit a week after we made our reservation) did show us a comparable unit to the one that we were reserving--stating that ours would beexactly like the one we viewed.

We filled out our application in order to reserve this unit but did not have to pay an application fee since we partook in the "look and lease" special that the community was running at the time.

On our move-in date, we went to inspect the unit while our new leasing agent placed the necessary paperwork in order. We found that the unit was not the same as the description we had been given, and in fact was quite the opposite of what we desired. The only similarity the unit possessed with the unit we had been told we reserved was that it was located on the third floor.

My roommate and I immediately informed our agent of the error, and she began to look for other available units in the community. The substitutes that were found did not equally compare to the unit that we had originally reserved. Due to pressures felt on both sides, my roommate and I had no other choice but to select one of the available units to move into. The lease at our current apartment ends July 1st and all of our belongings were packed up and waiting in the parking lot of the Standard. We signed a lease for a different unit feeling that we had little choice but to do so, and began to move in.

Around mid-afternoon, after unloading most of our belongings and talking things over between ourselves, my roommate and I felt that the unit was unacceptable to suit our needs. We then went back to the leasing office to again talk with our leasing agent and explain to her our discontent with the situation. We expressed strongly that we did not care to live out our lease in our current unit, and desired that she help us find a similar apartment to what we had initially agreed upon. The only two options we were given did not allow for us to move again until either August 6th/7th or September 9th. Both of these dates are unacceptable.

We feel as if we have been given a "bait and switch". The everyday inconveniences we have been experiencing since our move should not have had to happen. Our bills and mail were all addressed to the unit that we had originally reserved, and now all have to be changed again. We had the added insecurity of not knowing where our mail is as well as not being able to set up comforts such as cable and internet--especially if we are to be moving again in a month. In the meantime we have been living out of our bags and boxes and not even sleeping at our apartment because we don't want to deal with assembling our furniture only to have to disassemble it again.

We chose to live at the Standard solely for the apartment we viewed when we filled out our application. Had we known we would not be receiving that apartment, we would have looked elsewhere to live. My roommate and I feel that the management team has broken the contract of what we initially agreed upon.

Yesterday we met with the community manager who was in need of an attitude readjustment. Her unapologetic behavior, unwillingness to work with us, and downright rudeness was apalling. The only reparation she offered us was $20 off of our rent. This is absolutely NOTHING considering the inconveniences and troubles we have gone through! The only other option she left us with was to rip up our lease and live somewhere else--which we gladly accepted!

So lesson learned. Don't EVER even consider moving into the Standard. The management team couldn't care less about the tennants, and the apartments are extremely poorly maintained. Though the area of Lenox Park is beautiful, the Standard is definitely a standard for what apartments should NOT be.

We are currently filing a complaint with the Georgia Office of Consumer Affairs to have our case investigated, and are also placing a complaint with the Better Business Bureau.

Please don't give them your business! They don't care or deserve it!