Review for Castle Point Apartments

South Bend Resources
100% Approve
OVERALL RATING
Castle Point Apartments
18011 Cleveland Rd
South Bend, IN 46637
Contact: 574-272-8110
 
Safety:
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This apartment has 9 reviews

Castle Point Management, Or Lack Thereof

 
Reviewed by:
Review Date: 9/17/2008
Rented: From 2007 To 2008
 
I moved in over a year ago, after being here for 3 weeks dark spots started showing up in the carpet, told management, they said I must have had a keg party, because they've seen it before. I'm married, 40, and have a child at home. I stopped with the parties a few years back. Have made over 9 maintenance calls about the laundry room door needing replaced, dryers not working, and still no response except to have the manager, judy, tell me that its the first she has heard of it. Kids broke glass out of the door entrance 6 months ago, told the office about it right after it happened, it was finally replaced two days ago, after going in to complain about it. Had to come home because my sons roof collapsed in his bedroom, not just a little, the whole damn roof fell. I was accused of letting him bounce a basketball off the ceiling. My son doesn't play sports and doesn't own any balls, contractor even remarked after working here for 25 years, theres no way a basketball could have caused it. I've called so many times I'm sure they have a file at least an inch thick about me alone. I pay my rent on time, never been late and don't cause problems, what do i get for it, laundry facility that is crappy, no parking because everyone and their friends take the spots, especially when notre dame has a homegame, maintenance crew that together combined couldn't change a light bulb without having to consult a manual and still would manage to screw it up, and last but not least, a manager and office staff that do absolutely nothing but sit in the office and criticize everyone. the receptionist at the front is the rudest woman I've ever met and I've yet to ever enter there when she hasn't had something shoved in her mouth, no wonder she's the size of my truck. The leasing agents are less than stellar, I'm sure I can find fry cooks that can do a better job and when you bring this to the attention of the manager, its the same everytime, can't please everyone. They make it out to be your fault no matter what, I guess its my fault that two children unsupervised threw rocks at my truck causing over 2000.00 in damage, its my fault they can't repair a dishwasher or refrigerator after 5 calls about both. Its my fault the last tenants had a party and stained the carpet and because I have a dyson Vacumn I sucked up all the white powder they put down to cover it instead of steam cleaning the carpet like they are supposed to. If I had it to do all over again, I'd have never rented from them. This place is one step shy of being slum lords. Try contacting Zidan management. They never return calls, constantly out of the office. Housing authority should be called on them, I'm sure they would probably close a few of these buildings down.
 
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