I don't know where some people get their horror stories.
This place is not a Five-Star Complex but it's hardly the slums.
I will do my best to address all the key points... so beware this may be lengthy.
I've never felt unsafe living at the Devonshire. There may be some questionable looking neighbors but for the most part it's just young adults and small families.
As for a previous reviewer sayings kids can't play outside, I remember seeing 3-4 kids out all summer playing around outside the leasing office on my way back from work.
Parking can be a pain at times since there are no reserved parking but you can always find a spot. You just have to be willing to take 20-30 steps (heaven forbid).
Appearance isn't luxurious but the grounds keeper makes sure the roads, sidewalks, and stairways are ice free. I saw him out there everyday working and every time I pass he always had a smile and waved.
Office Staff has always been friendly to me. My experiences have almost exclusively been with Melissa and Ursula (I think that was her name) though.
I've only met Diana once. I can see how she rubs people the wrong way, she is definitely a little rougher around the edges. If you are honest and sincere though, she seems to respond in kind.
I will say it is bad form to impersonate a resident and comment on reviews though. That does look really bad.
I was lucky in the fact that there were very few problems when I lived there. I had one problem with the refrigerator leaking. Called it in and the staff fixed it by the following day. There was a big issue with water in the mornings though. They had to adjust the water pipes or something and that would cut out the water for a few hours. This happened 3-4 times in the matter of a month so eventually I had to complain and ask for some sort of notice. They did just that. (It took 2-3 complaints though).
CONDITION OF UNIT--
When I first viewed the apartment it had still not been cleaned from the past tenant. The blinds were damaged, the refrigerator was a mess, and the carpet was dirty. However, by my move-in date this was all fixed. It was clean and all broken things were replaced. The appliances were a little dated but they all worked. (Except the fridge later on but that was fixed quickly)
This is one thing that was pretty poor. You can hear your neighbors. It's hard not to. This wasn't a big deal since most the neighbors kept it down at night and TV's and music aren't blaring, HOWEVER, there was one tenant on the other side of my building who thought she was going to be the next American Idol and would sing karaoke and play instruments til 3-4 in the morning. You could hear it from outside in the parking lot. Getting inside my apartment it became muffled and you learned to tune it out.
I never complained about the noise though so I can't say what the response is. I have to believe her direct neighbors complained though and she never stopped. Eventually it just became one of my whacky neighbors along with the guy who polished his Cadillac almost every day.
It's not perfect.
If you want something done you are going to have to ask for it. They aren't mind readers.
The staff is fair and as long as you are professional about what you need they will respond.
The price is average, if not a little cheaper, and the location is right off Shelbville Rd but not on Shelbyville. This is nice since you are close to some shopping but not forced to deal with traffic as much.
If you need a cheap apartment and haven't rented that many places than this place is a great start. If you are looking for a "Resort" or "Country Club" feel then keep looking.