I can't give the complex a 5 star. Though I liked my unit, enjoyed the pool and features of the community, Plainview overall was a disappointment. I had lived there 2 years and just moved out yesterday.
I had to move once at the one year mark. We informed the office we wouldnt be renewing the lease but left it open for the month to month option since we never told them we were moving out. Well management took it apon themselves to re-rent our unit, assuming we were moving, which we did not actually do. So we had to resign the lease for a new "Renovated" unit. Yes it was nice but the extra monthly cost just did not match up with the upgrades. We were also made to resubmit a security deposit cause they claimed we damaged the old unit. This is untrue, but what can you do?
The second year was fine. The unit we were in had constant issues with the water being turned off for renovations. I would say it was turned off a dozen times. This can be really annoying after the first few times.
I just got off the phone with the managment about 2 hours ago and yet again was told I was not getting my $150 security deposit back due to marks on the floor in the laundry room, an unclean oven, and paint chipping off in the master bath.
Now the laundry room I can understand to a point. It's a heavily used room with heavy appliances. The marks happened over the year we were there, we did it, we assume responsablity for it. The oven...... Really? $35 to clean an oven? I am in the wrong business if that's the case. The paint chips in the bathroom annoyed me too. They said since we didn't report it, they had to charge us for it. This makes little sense, considering the damage would of been there either way and its not something ANYONE could of stopped. The paint was INSIDE the shower and directly in the path of the shower spray. It was cheap paint used on a plastic shower wall that peeled off when wet.
So moral of the story. Do not plan on getting your deposit back. NTS is more interested in just taking whatever they can, then actually being reasonable. Overall it will cost about $40 to fix the unit and that includes the labor of the employee that has to do the work.
Oh and the walk thru was done AFTER we turned in all the keys. I could of easily fixed all the issues if we had done a walk thru with a rep like any normal complex but that wasn't possible on a weekend.
Overall the units are fine, the rent is slightly high but not overly bad but the management makes it hard to deal with. I don't care for NTS much and from the large amount of reviews on this site, it seems that not many people do either.