Apartment Reviews for Arborpoint - Medford

Hello!

For all of you that wish to visit with the communities at Station Landing, I encourage you to do so and judge the team’s level of service for yourself. I suspect you will find each and every one of the team members are friendly and helpful while they strive to meet the need for perfection.

Regardless of these ongoing efforts to be the best at what we do, our biggest concern is in managing perceptions. Each person has a different perception of what transpires in the community. Given the comments of the writer we may have failed on this front.

Over the past four years, there have been three occasions of mislabeled packages that soon after were discovered. How can this happen? Well, as a courtesy the office accepts packages for the residents. Each package is then recorded into a log identifying its date of delivery.

On each occasion after a quick audit, each of the three packages over the past four years were found and distributed to its rightful destination. Residents have the option to opt out of the package acceptance courtesy service if they are more comfortable having the carrier deliver them directly to their home.

Living in a mixed used community has an overwhelming amount of benefits that go hand in hand with a busy lifestyle. Ease of commute with the “T” at your doorstep, various high quality restaurants, dry cleaning facilities, drug store and coffee shop at your door step helps make those hard to balance days much easier.

Like anywhere else, there are events that take place that shock the community. The event that the writer highlights at Walgreen’s was a shocker to all of us back in February 2009. The Walgreens store manager confirmed that the perpetrator was waiting in line just like any other customer. When his turn arrived to be waited on, he reached over the counter and grabbed the money from the cash drawer. This was a NON-armed event. It is a good idea to be aware of your surroundings no matter where you go. Knowing the importance of this event, the Property Manager quickly drafted a letter to all residents informing them of the robbery at Walgreens.

There have been some false fire alarm challenges at the property. Over the past two years the follow challenges occurred:

- National Grid had some difficulty maintaining consistent electricity to two circuits: 2397 and 2400. Repairs to the 2397 circuit that had been off line to the MBTA for several months due to problems with their transformer had thought to been fully repaired by National Grid. When they powered the system up and the breaker opened the local substation shortly after failed. Station Landing along with other customers lost power until National Grid could switch everyone over to the 2400 circuit.

With the fluctuation electrical currents the buildings at Station Landing and various other buildings in Medford went into alarm. The fire department was overwhelmed with the number of calls and it took them approximately 25 minutes to get to the property to reset the alarm panel. Until the fire department arrives to call an “all clear” the alarm can not be disarmed or silenced which I suspect the dissatisfied resident is referring to.

- Living in a mix used community (on top of retail) means that you are subject to some mysterious actions by some. There have been three occasions where a young child pulled the fire alarm panel in Not Your Average Joes, Qdoba and T-Mobile. When an alarm is triggered in a retail establishment it will alarm the entire building that it is connected to.

- It is important to note that fire alarm testing, in accordance with local and federal law, is scheduled during the year with proper extended notice given to the residents. Couple this with some of the events that took place above, it is clear this would be annoying to anyone.

We are hopeful that the fire alarm challenges are beyond us. In order to limit the false alarms, each retailer with more than two false alarms are required to install break panels in front of their pull stations. National Grid has corrected the area power supply challenges.

I’m proud to announce that Arborpoint at Station Landing has participated in a fiber, glass and plastic recycling program for over three years and reinforced this program with its residents through general correspondence. The writers comments are perplexing statements regarding the environmentally friendliness of the community. In fact, our new green building 75 SL has earned the Gold LEED (Leadership in Energy and Environmental Design) Certification from the United States Green Building Council. As the first Gold LEED certified residential building in the Boston metropolitan area, we are proud to promote Green Living and appreciate our residents’ support in this effort.

In closing I would like to share with you a quote from one of our residents who attended one of our most recent resident events.

“Brian –just wanted to drop you a quick email, the resident builder/ pizza party was a huge success. I met several neighbors who I would normally not interact with and they expressed just how great your management team is, and I couldn’t agree more. Erica, Julie, and Cassandra have always been professional, polite and a HUGE asset to your team. “They” truly facilitate a community environment which I believe makes Station Landing a place many want to call home, just as I do. Please thank them for me,”

Thank you for taking the time to read our opposition to the writer’s comments.
Sincerely,
Property Management

My boyfriend and I have been residents at Arborpoint for over 2 years. We love it here. Besides the total convenience of the shops and the different resturants the apartment that we rented is great. We have a one bedroom and have never had a problem that the maintanence was not able to fix right away. The office staff has always been helpful and I try to stop in to say hello and chat for a few minutes.

Some of the reviews that I read were totally inaccurate and I feel people only post negative things. I am happy to say that I love living at Arborpoint and definitaly plan on re-signing my lease.

The apartment complex itself is nice, brand new (just opened in early 2007), nice business center w/ free use of computers & fax machine, nice fully equipped gym with flat screen TV's...the only complaints I have are: <P>
- maintenenance man took 5-7 days AFTER request was made to fix my light bulb & bathroom door - trash isn't always taken care of- chute gets full and overflows into the trash room - you must be tolerant of different races (particularly towards indians/middle easterners, there are TONS of them!The smell can be overpowering especially in the common areas) <P>
Overall, the apartment cuts are large, nicely carpeted and has top of the line kitchen facilities so I'm quite happy. <P>