I am a recent graduate student from The University of Michigan. My program was only 16 months, so my husband and I spent the whole time at Pheasant Run and it was AWFUL. We had so many bad experiences while we were there, mostly in dealing with the management and maintenance. Here's a list of what we experienced:
1. The apartment had previously been rented by smokers and smelled of stale smoke. Our clothing smelled horrible. When we called and asked that the air filter be replaced, it took over two weeks for them to come out. It was only after I ran into a maintenance person on the grounds that they showed up.
2. Our bathroom fan began leaking, so much we had to catch the water with a bucket. I called maintenance and it took me calling for three days straight before they came. They then left me a note saying it was shower condensation. I called back telling them that shower condensation would NOT leave that much water and they came back. When they came back a week later and pulled down the fan, it spilled water on them. It then took ONE MONTH for them to fix the fan. I kept calling, and the management kept telling me they'd be there the next day. All this time, every time I sat on the toilet, I got dripped on.
3. One of our windows broke one weekend and we couldn't close it. We had maintenance come and fix it. He put the window back in, but the spring was still broken. When my husband pointed this out, he said it was "fine." My husband has built windows in the past, he knew it wasn't fine, but it wasn't worth the fight. Also, the windows are so old and leaky - we have never seen such high energy bills.
4. Our building had a security door in which you have to buzz people in. The buzzer got stuck in another apartment. The door buzzed constantly for at least two weeks. We could hear the buzzer in our living room, and it meant that anyone could get in the building at anytime - it's a shady complex, no one wants that. We kept calling to get it fixed, and we were told one weekend that our security wasn't considered an emergency maintenance issue. When it was finally "fixed" they just disconnected it. It took over another week for it to be repaired.
5. The apartment is not in charge of the washer and dryer in the building, but they did disconnect them to fix a leak in the wall, which we appreciated. Yet, we would have liked to have had some notice that the washer and dryer would not be available for one week.
6. Maintenance then reconnected the washer and dryer, but messed up. They mixed up the hot and cold water. We didn't realize they had mixed them up, and ended up washing my good sweaters in hot water instead of the cold water we had selected. The complex refused to pay for the damage.
The worse part about this place is the management. Every time I called with a maintenance concern, I knew I would have to call time and time again in order to get them to come out. I would give them 2-3 days and call again. It was ridiculous. Each time I called, I was told they'd be out the next day - they weren't. I didn't appreciate that they would lie to me. I got tired of talking to the management, and I could tell they were tired of talking to me. In addition, they kept telling me that maintenance should be better now because they had just added new maintenance men so they should be able to get to everything in a timely manner. I heard this mantra over and over, and it was never true. Don't believe it.
Choose to live anywhere but Pheasant Run.