The only friendly staff member is the rental agent. The rest are rude, unprofessional, and try to take advantage of you. The office never seems to return phone calls. They have even lied to me before. You need to know your rights as a tentant if you rent with them. And if they tell you something, insist on getting it in writing! There were holes in the walls and ceiling (with drywall disintegrating) of the apartment that the management did not fix for the two years I lived there.