Stay away from these apartments! Nothing but problems from day one with the girls who work in the main office. They don't care about being professional, and give elevate property a terrible name.
A month into our lease our dishwasher broke down. We called maintenance and without looking at it they said we were responsible for a full replacement. Management was rude to us over the phone and said we had no choice but to pay the cost. After threatening with a lawyer, they then told us that the dishwasher was 13 years old and showed up with a replacement without cost to us. (This was 3 weeks without a dishwasher, having to hand wash all dishes.)
Second issue came when it began to warm up outside. The whole apartment complex went without a/c for two weeks. We called and asked after two days and they said it was because they forgot to order Freon, and that it would be fixed shortly. After week one, we could no longer stay in our apartment in 95-100 degree temperatures, so we had to stay in a hotel. We called maintenance two times and asked if they knew when it would be fixed. He finally came and added Freon to our a/c. He informed us that they did have a small amount of Freon on hand, but management instructed him to wait until tenants lodged two complaints before replacing it until more arrived. VERY PROFESSIONAL!
The last huge issue came when we decided to move out. My dog did a lot of damage to the living room carpet; this was something I fully expected to pay for. Three months after moving out, we received a bill for over $1,300 for carpet replacement. This was a huge shock being as every room and hallway was in perfect condition when we left, the only problem was the living room. I called, and very calmly asked about the price. I asked to see receipts for price and install. Carie was extremely rude, and got extremely defensive when asked to provide documentation. Some of her comments include, "What? You don't trust us" "You’re being really rude! Why do you want to see documentation" and my personal favorite, "That apartment was disgusting! I don't know how people lived in it! It was appalling". We then corresponded through emails for a few days, she would finally send half information, or half pictures, and conveniently leave out specific details and information I asked for. I finally talked to a lawyer, who told me about depreciated value. I sent one final email about the age of the carpet when we moved in. No response for a few days, finally I was given a bill for half the price from corporate.
Several other little things that most tenants wouldn't put up with happened during our 1 year lease. We simply dealt with them so we didn't have to talk to management. (Carie was the rudest, avoid her like the plague!!)
There is great apartment communities throughout Bellevue that will treat you like a human, and not try to scam you every opportunity they get.