Sitting inside my place thats MAYBE 50degrees with no water wind, blowing snow into my little cold igloo-asked for help from SAAARAAAH. And what was her solution "your pipes are frozen, wait til the temprature warms up and then let your faucet drip a little in the future". Well DUH SAAARAHHH.. temps aren't going above 20 for the next 3 DAYS!Whats your next brainiac idea? Oh yes I called district office in balmy Phoenix AZ to see about a rebate in rent for inconvenience to tenants that now have to go out and buy space heaters (if they can be found) and go find someplace to shower.They're response.. SORRY, THAT'S JUST NOT POSSIBLE! Soooo for you future possible renters--don't live here, it's really just an overpriced slum! yeah, it looks nice in a gated complex and all, and yeah location is where it is--but the service just sucks! I'll be looking at another place come the end of this lease for suuure. And-if you read a "positive" response denying this posting-the office girls have a habit of doing just that! So use disgression when reading the posts to this complex.