I have lived here nearly three years and I am so frustrated and disappointed with the management company that bought this property about two years ago. The property isn't maintained the way it once was. The hallways between the apartments are filthy. When Equity Residential owned the property those halls were kept clean. Now they are dirty and the stairs are stained and cracked.
The lighting is out in several locations. We took a fallen, cracked light cover to the front office well over a month ago and asked them to replace it. It has not been replaced and the man at the front desk had the nerve to get an attitude, saying "Well obviously I gave it to maintenance. I don't know what they're doing with it." Here's the thing, pal, isn't it your job to know?
This is the third time that it took from 3 - 5 weeks to get something repaired in our apartment since the new owners took over. Part of the problem is likely the revolving door of staff. I don't even bother to learn their names any more. The nice ones never last long. (Sometimes only a few weeks.) There is also an overall attitude among staff and managers, like we are bothering them with our complaints and requests.
The last two years the pools have often been closed during large parts of the summer swim season. The hot tub is NEVER hot.
There is also a revolving door of tenants. The management company doesn't seem to understand that it is easier to take good care of the tenants you do have (because they will stay longer and recommend the place to friends) as opposed to putting all of their focus on acquiring new tenants.
The only reason we've stayed this long is because the apartments have good square footage for the price, though the finishes are all low end. However, the customer service is so incredibly poor that it has begun to overshadow the benefits.
It's really very sad. Legends at Preston has so much potential. It could easily be a great place to live again if the management company put any real effort into making this a wonderful place for tenants to live. As it stands the management currently acts like a slum lord whose only concern is collecting rent.