The rental company seriously revamped the apartments that were here before, including a new oven, fridge, dishwasher and W/D in each unit, and retiling the bathrooms, all of which is wonderful. But they neglected the plumbing.
Within the first year, my apartment developed a sewer smell because of poor plumbing, the garbage disposal never worked, and the dishwasher stopped working. It took them six months to repair the dishwasher, and years later, they still haven't addressed the other issues, in spite of numerous calls. My apartment has completely flooded on four occasions, *and they didn't bother to repair what caused the flood till after the final flood*. As a result, waterbugs infested the apartment for two years during spring and summer, and black mold took over the bathroom, utility closet, and kitchen. They didn't even replace the waterlogged carpet, which is also now filled with mold, and they made me assume the cost of drying the place out.
When I called to tell them that the whole wall in the bathroom had been taken over by mold, they never returned my calls, and didn't send anyone over for a couple of weeks, and when they came, they did so unannounced and just let themselves in. About a week after that, I came home from work one day to find my bathroom wall *missing*: they'd been in the apartment again with no warning, and had cut out the wall. More than a month after that, coming home from work again, I found the wall had been replaced. At no point would they return calls trying to figure out when they'd be in, and when to expect completion.
Should you ever file a work order for anything, they'll take it as blanket permission to enter your apartment at any time over the next six months. Totally illegal.
Know what else is illegal? The day I signed the lease, Michelle, the property manager, whipped out everyone's passports, SSN's and drivers licenses and showed them to me as a way to "introduce me" to the other tenants. Mind-blowing. Completely illegal, probably worth filing charges over.
Also, the maintenance people lost my keys, and on multiple occasions, rather than replacing the lock which they're required to do by law, Michelle made me *take time off work* to let them in, and stated that *I* had not provided *them* with a key when I first rented the unit. WTF? She's not very bright, and very disorganized, and has called me on three occasions to tell me that I hadn't paid rent, when in fact I've never even been late by a day, and generally pay in 3-6 month increments.
Beware. Within the first month of being here, my tires were slashed TWICE, and in the four years I've lived here, people have been held up at gunpoint, and my apartment's been broken into. Ignore the pretty fixtures and move elsewhere.