I recently recommended Forbes to a friend because I've been living in one of their townhouses for the past three and a half years. I don't claim to know whats happened to a few of the folks that post here, but my experience has been all positive. The office staff has been as friendly as can be. The maintenance people seem to genuinely want to help. The outside of the building is always cleaned up and the landscaping is cut weekly.
I think these apartment rating websites should be taken with a grain of salt. This is the only time I have posted a positive review on any service that I have used- most of the postings are going to be negative because that is human nature to want to tell others when you feel you have been wronged.
Two thumbs up for Forbes!