I moved into a small, one-bedroom, basement apartment on Aurelia Street. Upon move-in, the apartment was extremely clean and they had just had the carpet cleaned the day before. There was even a welcome package on my countertop with a free coffee mug and some gift cards to various places in the area. I stayed at this apartment for 1 year, and during that time I had little problems in it. Any problems I did have were fixed immediately. I did get a lot of bugs in the apartment because I lived in the basement (mostly spiders and centipedes), but it wasn't so bad that I couldn't handle it, and that's coming from someone who absolutely hates spiders.
The rental staff was extremely nice, both when I called or when I had to visit the office. When I moved out of the apartment, again everyone was very nice and I was not charged for anything extra besides the carpet cleaning, which was $90 dollars. So my entire safety deposit was returned to me, minus the $90.
The apartment was a bit pricey ($790) considering it was a one-bedroom basement apartment, but I considered it worth it based on my location and the amenities provided. I did not have to pay for water, the coin operated laundry machine was right outside my door (wasn't noisy at all), I was 7 blocks away from the shopping district of Walnut Street, and Giant Eagle was literally 200 feet from my apartment.
All in all my experience with Franklin West was wonderful, and I wish I could have stayed with them. If I ever move back to that area, I am definitely going to get an apartment with them.