the staff in the office caters to the condo owners in the building. we have made several requests for things to be fixed that were just never responded to. office manager is EXTREMELY rude and unpleasant, and they enforce the rules for some tenants but not others, depending on if the office manager and head maintenance guy like you or not. big problem with homeless outside the building - despite the fact that it's supposed to be a secured building, doors are always being left open, and non-residents are constantly let into the building. the elevators are RIDICULOUSLY slow. parking situation is a joke - many residents don't pay for parking and park out front, despite repeated (but unenforced) threats from management to tow. supposed "gated" parking deck has had the gate broken off the whole year we've lived there. living downtown is nice, but this place just isn't worth it.