1. The $300 non-refundable "pet fee" that was explained as a pet deposit but in all reality doesn't cover damages your pet does, it just allows you to bring your pet into your apartment, but you also pay "pet rent" each month to do that. I would've been better off never admitting to owning a pet because they wouldn't have noticed... just trying to be a responsible pet owner but I didn't realize who I was dealing with, wanted to be fair and make sure any damages caused by my pet would be taken care of but that's not even what the money was used for.
2. The $87.50 nonrefundable "Sure Deposit" that was explained as money paid to cover any damage that you do to the apartment up to $500 - in actuality, it doesn't cover any damages at all. It is basically insurance for Madison at Ridgelake so that in the event that you do damage, after they bill you for it and you do not pay, they can turn it into the "Sure Deposit" company who will then pay them up to $500, only to come after you for the money/turn you into collections/etc. so you pay for the damages regardless. Basically you are just paying for the fee for Madison at Ridgelake's bill collector.
3. The water being shut off randomly for hours and sometimes a day at a time and then not being able to get ahold of anyone at the office to come fix it/explain what was going on
4. The outrageous electric bills/community water bills - another concept I do not understand
5. The wild cats that run rampant throughout the community.... my carport that turned into a litter box and my car that turned into a toilet for the cats to puke on and a seat for them to scratch up
6. No patrol/safety measures. I woke up one morning to the news channel saying the girl in the apartment across the street from me had been raped. Then about 2 weeks later the apartment sent out a letter saying that something had happened in the apartment and to be more careful.
7. The mailboxes were always broken, couldn't get into them half the time and the other half, you couldn't lock them.
In other words, do not walk, RUN away from Madison at Ridgelake. I should've listened to these reviews but I thought it was just people complaining. I've learned from experience that although this place might seem reasonably priced, they will get you in the end. Where they don't get you in rent, they will get you in all the other fees that they charge you, and they will lie to you about what those fees are actually going towards.
As far as the "morons" in the office, most of them were pleasant, I actually feel bad for them, in this economy you have to keep any job that you have, even if you know that what you are doing to people is wrong. I asked them if they knew about all of these bad reviews and they claimed it was "past employees" and that they were suing them for writing false information about them. I'm not sure if that was a threat, but unless the information is false (and from what I have seen/witnessed, it is all true), you can't sue someone for exercising their right to freedom of speech. If all of these reviews are previous employees, it must be an awful place to work because there sure is a lot of turnover. Either way, I feel sorry for the office staff at Madison at Ridgelake. Lying to people to keep your job cannot be a good feeling. Poor Poor Souls.... and if you live here or are considering moving in, I feel sorry for you too.