For what you pay, the best thing about the complex is the outside. My place was consistently leaking, shorting out, smelling, breaking, etc... (had to get the dryer vent reworked three times-because it smelled of mildew, ceiling leaked in kitchen twice, kitchen sink p-trap leaked three times, cabinent door fell off once, closet door fell off hinges, a/c would randomly turn off- in which case you must force the plug for its power source back into the wall)
The management is courteous through the first week of your move, but from then on they are rarely ever there to answer a phone call, correct a misfile of billing, or jot down a service request that just doesn't seem to "go through the system". I am moved out now, but to do so it was ****.
I signed a lease and figured that the 365 days notice was enough, nope. They made me file a Notice Acknowledgement. Which successfully extended my lease by 60 days, so that they could fill out the appropriate paperwork and find another possible tenant. Both extra month's rent was not pro-rated, which bumped my rent up $115 per month.
Finally moved out and called the office with one week left to take care of any loose ends, and that is where the real trouble started. I figured that with a week's notice, surely I could paint the couple rooms back and get a walk-through. I was assured that it is as easy as calling the office, no again. I painted and vacuumed, then called the day before the lease was finally finished so I could walk-through and turn in my keys. THey were busy, try again tomorrow. Called the next day. No one answered. Called again, could not do it that day either, so I went to the office. THey told me that it was the last day, and the keys were due. I turned in my keys, contigent on them calling me for the final walk-through. I call everyday for a week, and they still could not. I let it go for three days. Called back on the fourth, and they had already done the walk-through, no phone call to me, but they did have time to call carpet and maintenace contractors, the appliance representative, and a painter for walk-throughs, which all led to a total of $548 after they seize my deposit!
They will lie to your face, and take money from you at every turn.
By the way, it is a split water-sewer billing system that they assure you will never go above $40 a month. That is insane anyway, but ours avaraged $55. Electric was always above $95 for some reason, and topped out at $123. We are not cheap people, but we do not leave lights on or run the a/c frequently. THat seemed a fishy number in retrospect.
The worst is the "disappearing" mail, specifically packages, mold, dog feces and deposit rip-offs. The Postal Inspection Service needs to keep an eye on this complex's mail facility.
Also........they tried to claim on another site that mailboxes were broken into and that is why mail had disappeared. Well, the tiny mailboxes being broken into has NOTHING to do with large packages that didn't fit in those boxes being ripped off. Those are supposed to be kept inside the mail facility on the apartment grounds. What is their excuse for that?