Apartment Reviews for Oak Run Apartments - Austin

Wow...yet another vote for ******* in the office. What the ****??? I actually feel I am very amicable and super easy to talk with...but wow, when I keep getting cut off from explaining clearly issues that were promised to be addressed, yes, issues from previous but also discussed by the new Tramor folks, and I am being SO talked down to the whole time! There are some REALLY amazing and sweet tenants here in this complex which is a feat on its own and I would hate to think that they talk that way to any of them too! How am I being rude by asking simple questions or by following up about things I was told were going to be tended to months ago? Isn't that their job, to listen and help tenants? Wow...
As far as the apartments them selves, yes, many of the buildings are needed a lot of repairs aesthetically as well as internally. These are not perfect by any means, but you will be hard pressed to find the old oaks and such community in any complex! :) If it were not for the nice tenants sharing garden and creative space, it would not be worth it at all. The new maintenance guys and contractors with Tramor have all been very professional and nice and do repairs quickly when they come. I hope they don't overwork them. I just wish the office staff were as polite and professional. I assume they do get some nasty tenants they have to talk to once in a while, but to treat everyone like we are out to attack them from the get go? No, sorry...I really don't feel respected at all here in that regard.
As far as inside the apartments...you get the cheapest carpet ever and the cheap aluminum single pane windows which is pretty standard in any complex. Many of the apartments have great views, decks and sunlight. All different layouts are here, so you are definitely NOT in a typical cookie-cutter complex which is great! Much of the complex is divided up into duplexes, triplexes, or other multiplexes which is nice too. 3 pools are small, but nice, just wish they would put a hot tub on the huge decks around the pools! Pipe dream, ha! Laundry rooms are decent, wooded paths are nice...but beware during heavy flash flooding type rainstorms! Many of the lower apartments have water damage that is repaired every time, but still quite the hassle.