Review for The Timberlinks At Denton Apartments

Residents of The Timberlinks at Denton have been scammed under a new cable TV contract! The apartment complex manager, Jeannie Lomelo, with The Lynd Company stated she made a mistake by communicating in writing on two different occasions that basic cable service with Prime Cast (Direct TV Satellite provider) would be free. Instead, The Lynd Company in now charging $45.00 per month for each apartment in addition to what Prime Cast is charging for services.

The Lynd Company took over management of The Timberlinks at Denton on 4-01-08 from Lindsey Management. The Lynd Company disbursed notices on all resident doors that they would be changing TV cable service providers, and they outlined the different companies making proposals to include the cost of services for each. The residents voted on Direct TV provided through Prime Cast based on a pricing proposal that basic service would be free and residents would only pay Prime Cast for the premium services and special viewing packages. Residents previously paid $27.00 per month for the prior cable service that included as many outlets as you wanted. Once Timberlinks officially converted over to Prime Cast, The Lynd Company notified all residents that they had made a mistake and residents would be required to pay The Lynd Company $45.00 for basic service in addition to any charges paid directly to Prime Cast for premium services (DVR & HD) and special packages (movie, sports and special viewing programs). Under the new TV contract with Prime Cast, basic services only includes one TV outlet. If you want services to other outlets in your apartment, it cost an additional $21.00 per outlet for basic programming. In other words, what originally cost residents $27.00 for basic cable service, now cost $87.00 ($45 + $21 + $21) for a two bedroom apartment plus any charges for premium services or special TV packages paid directly to Prime Cast. Some residents are having to pay $150+ per month for special packages. I only subscribe to basic service, and I am being charged $45.00 per month for one outlet in my living room, and I no longer have TV service to my bedroom outlets. I requested Jeannie Lomelo let me out of my lease contract since they changed the terms of my cable service without proper notice or without my approval, but she would not allow me to do so. I renewed my lease contract in August 2008 with the understanding that my basic TV services would be free. Not only is it not free, but I now would have to pay $87.00 per month just to have the same services I originally was paying $27.00 for. The Lynd Company will also not allow residents to contract independently for cable or satellite services. The entire apartment community is up in arms and management simply dismisses the problem as a mistake.

The staff as a whole is good, but the property manager and management company is indifferent to resident issues.