Review for The Timberlinks At Denton Apartments

This apartment complex recently switched to a new cable and internet service provider (Primecast) and their internet service is nowhere near as fast as advertised.

The brochure from Primecast said that the Internet speed was supposed to be 10 mgps (or 10,000 kbps) for uploads and 2 mgps for downloads. My average download speed is more like 5000 kbps and my average upload speed is about 2500 kbps. Sure it's faster than the old service from Lindsey Communications, but their service was almost as slow as a dial-up connection.

Another problem that I've had with Primecast is that the service is really unreliable and it cuts out all of the time. I've only had my cable and internet subscription for about a month now and I've lost my internet connection several times. Usually it comes back within a few minutes, but there have been three times where it's been out for several hours. Once, it was out for almost a whole day. I have called Primecast's customer service line repeatedly, but all they can do is tell me that their people were working on it and that someone will be out to fix the problem as soon as the next technician is available. I've had some issues with the cable too (for example, the TV freezes on certain channels for several minutes and then you end up missing a big chunk out of whatever show you were trying to watch).

The worst part is that Primecast is the only service provider that residents are allowed to use at this apartment complex. If we could choose our own provider, we could get much faster and much more consistent service for a better price. I know this from experience because I've rented at other apartments in Denton before.