I have had a wonderful experience here. Christie is a great person with a wonderful heart. What some people don't understand is, you can't always make everyone happy. There are hundred of apartments here with numerous tenants per apartment who have had a great experience at the Lodge. Overall, she handles situations to the best of her capability. For the record, the manager has a boss who is constantly aware of all situations that occur on the property. Therefore, managers handle situations based off of their bosses decisions. If you are interested in moving to a beautiful community with easy access to stores and freeways, The Lodge at Baybrook is a great place to call home. The Hanover Company is GREAT!!