Review for Trails At Rock Creek Apartments

When I applied to live here, the management staff seemed to be very caring and helpful. They worked really hard to get me in because the price range was a little higher than I was comfortable with. With the move-in specials, and my prefered employer discount, I got a great deal.

On the day of my move in, my apartment had not been through "make ready." The air vents were in my dish washer, and I had to find and install the door seal for my front door. There was also an old tamale in my hot refridgerator. When I told
management of the problem, they said "oops, we wrote the wrong move in day on the maintinence list." and never offered to send someone over to install the vents or door seal.

The security gates are often broken and left wide open. This seems to happen once to twice a week without exception.

The Apartments themselves are well built, though mine has an akward pantry. (hard to see the back of the very large/deep wood shelves).

Any time I needed maintinence, they were there promptly, and repaired the problems quickly.

When it came time to renew my lease after a year, I requested my lease renewal information 2 weeks ahead of their normal schedule. After 4 days of checking with the office, I was informed (by the same leasing agent that worked so hard to get me into the apartment in the first place) that they intended to raise my rent by $65.00! I told them that I could not afford such a drastic increase, and they quickly stated that "If you sign another year right now, we'll keep you at the same rate."

(After such a hassle getting the information in the first place, I informed them that I wanted to look around since they decided to play games with me.)

I received a letter in the mail a week later stating that they were going to raise my rent by $80.00.

When I confronted the leasing agent again, and asked why they told me $65.00 increase, and then $80.00 in writing, she had no good excuse.

I told her that I had been offered a larger, brand new apartment for less than I was currently paying here, she informed me that I was paying more here for a better apartment, which included crown molding.

I do not have crown molding in my apartment. Why would a leasing agent want me to pay more for non-existing features?

I have found nothing but complete incompetence in the office staff since my lease renewal became an issue.

Needless to say, they have lost a resident for good.