Review for Preston Hollow Apartments

Preston Hollow is overpriced for the area. (Which is noisy and in a primarily industrial neighborhood.) It also has high crime. (Several cars have been broken into, and a murder occurred right next door.) Preston Hollow prides itself on customer service. They do have a great maintenance man; however, when we had a problem at the very end of our lease, the management was horrible. We had lived there for over 18 months-- we had paid on time-- and had been good residents. Yet, there was a miscommunication at the end of our lease and they told us that we owed an additional 170.00 on top of our monthly rent that we were not expecting, or did we deserve. When we tried to reach an agreement, the management was rude and unmoving. They even threatened to evict us within three days if we did not pay the fees. (All this after a paying nearly 12,000 to Preston Hollow over our time spent there!) Customer service was horrible. They also make promises that they do not keep. (They promised a colored accent wall that they never painted, and also a free carpet cleaning which never happened.) Also, make sure they show you the actual unit you will be moving into before signing anything. We made the mistake of only looking at the model, which is a lot nicer than the actual unit we moved into! I would not recommend this apartment to anyone!