Review for Winter Haven Apartments

I have lived here over a year and this week they double charged me. I paid on my credit card(which cost an extra 18 dollars) because i didn't have enough money in my checking. The next day boom they charged the 398 on my card AND 378 on my checking so because i didn't have enough money in my checking my bank withdrawed on my card which then put my card over 400 dollars over my limit. Winterhaven is horrible and over the year they try and find little things to charge you over.

I would like to respond to this review. As the manager of Winter Haven it saddens me to see this comment. So i wish to leave an explanation. This tenant was set up on Automatic Withdrawal. He never notified us to cancel the withdraw and as a result it bounced his account. A check was cut for him the next business day after the tenant called and complained. I don't see how that makes us horrible. It is just an unfortunate incident that he could have avoided had he cancelled his automatic withdrawal. As the new manager I do not charge my tenants without givingt em a warning first.