Apartment Reviews for Winter Haven Apartments - Orem

We are military parents of an out-of-state student who was living at Winterhaven for several months. She lived with several of her friends however in the middle of her contract a new young lady moved in. This young lady failed on numreous occasions to follow the rules to include having her boyfriend spend the night and durg use regularly. This incident was reported several times and only once did anyone come to investigate the situation until the girls demanded that someone come in when they found stolen property and drug paraphenalia. We insisted that our daughter move out but she decided to wait until her contract was sold which happened in July.

Our daughter came home to Florida mid-July under the auspice that her contract was already sold and that she would be moving out the very day she returned from her visit. I heard her direct conversations on three different occasions with the apartment management over her contract of which she was told was already sold. All three conversations were rectified as being a "mistake" on their part and that the contract was indeed sold and there was nothing further to worry about. our daughter returned to Utah, moved out that evening and left the state for a job in California.

Recently, our daughter was informed that unless she paid rent for the months of September and October, she would be sent to collections and that she was getting a "deal" out of the situation because her contract had not sold and she was responsible for the payments. She did not receive any of her deposit (assuming that was covering the rent for August) and was given a few days to pay off the debt or collections would be after her and her name would go into the University. She was scared and so we called to speak with the manager concerning the sitauation thinking that we could get this matter settled since WE pay the rent.

I contacted Winterhaven on 11/12/09 at 6pm EST and asked for Leanne. I was put through immediately and explained the sitauation briefly. Leanne's comment to me was as follows: "I do not have time to speak with you concerning this matter because I have people in my office. Have your daughter (name withheld) contact me and I will work it out with her." I explained that she had already tried to work it out and was not satisfied with the results and that was why I was calling. She told me over and over to email her (without giving me the email address until I asked several times over) and refused to give me the name of her supervisor. She actually stated, "I am the supervisor and I am the one who you deal with," but then stated that she was not allowed to give out her supervisor's name. She also stated that the people in the front office thought my call was important enough for her to take but that she did not have time to deal with me and obviously left her office for the hallway to continue being rude and extremely uncourteous concerning the situation. She continued the conversation by telling me that she was hanging up and that her supervisor would not be informed of this matter because it did not concern him.

I find this attitude and the whole deal appauling! I have never had someone in the customer relations business speak to me in that manner OR tell me that my call was important enough to take but not really that important and certainly not something that she was worried about with her supervisor. I will continue to work on this matter until I am satisfied that this young lady's supervisor is contacted about this issue and the manner in which it was handled and I warn other students to not get taken in by the management's lack of professionalism, lack of courtesy and certainly lack of ability to decide whether or not a contract has been sold! I personally think this warrants a proper complaint with a number of people so that others can be aware of the "behind the scene" situations that are happening at this "wonderfully Christian" and "wonderfully professional" establishment.

This is the manager of Winter Haven Apartments. I am a Wife, Mother of a 2 year old son, and Apartment manager. I served a mission in Taipei, Tawain and am an active member of the Church of Jesus Christ of Latter-Day Saint. I never lie or cheat people out of there money. I do not make the contracts here at Winter Haven. I have only been hired to enforce the policies and regulations. I do this full-time to support my family as my husband goes to UVU. I hope that people will stop calling me names and blaming me for the choices that they have made. I work very hard to help people sell their contracts. Please don't blame me anymore. Thank you.

all of you stupid writting bad review about this appartment, you need to grow up and take responsibility of your self. I live there for 3 years, and its probably the best place I have ever lived, whenever i called management,there are always on top of verything, they have a very good and friendly maintenance guy, ofcourse the cut alittle from my roomate deposit, but he never clean anyway. so if you dont clean, you cant expected someone else to clean you mess, i love this place and i will stayed there until I got married.

this is literally the worst place i've ever stayed at, and that says a lot! The management will charge you like $200 for not vacuuming well enough when you move out. Plus, they never fix anything or help out the tenants in any way. Oh, and be prepared to be charge an additional fee of like $25 just to pay your rent. Of course they don't tell you about this when you sign up.

Winter Haven has been given a couple bad reviews and being a tenant that has stayed here for a little while I was asked to write a review to help them out. It is really a great place to say. I love the management here. They are very helpful. I will be staying here again in the summer because I have enjoyed it so much. I may have just got lucky, but I have the best roommates and we all have fun going to the apartment activities sponsored by the UVU Campus Rec girls.

I have lived here for 2 years and feel like winter haven has been a great place to live. The apartments are so big. You have a lot of roommates, but its fun. The management is really nice and helpful. They always get things fixed right away. When I submitted a work order everything was done the next day.