Sky Harbor has a split personality. Although the complex is patrolled by security, the area it is in is appalling - in the time I was there, there were three violent murders, three armed robberies, and two shootings within a mile of the place - and that's just what I heard on the news.
About a third of the complex is rented as a hotel - nightly, no lease, very short stays. The rest is rented as regular apartments. This leads to the other part of the split personality. The maintenance - when they get to you - knows what they're doing (if they didn't, then their 'hotel' guests would just find someplace else to stay) and does it quickly. But when it comes to dealing with tenants - and especially tenants' rights - the office staff has no training, no experience, and no clue. Since they deal with their hotel guests daily, and tenants perhaps only annually, this shouldn't come as a surprise. For example - private notices, such as overdue rent, eviction notices, noise complaints, which at any other place would be attached to your door in an envelope, or at least folded, are just stuck to the door for all your neighbors to read.
The rent is due on the first of the month - written into the rental contract - but the office was closed on January 1st. So the office staff prepared notices to give to everyone to tell them to pay their rent a day early, or be subject to late fees. It was only when someone pointed out that this would breach every single contract, and put them at risk of a class-action lawsuit that they backed down.
The eviction notices (you know, the ones you can read as you're walking around the complex) are standard legal forms, specifying the length of notice - usually at least 30 days. More than once I saw a '30 day' notice that gave the tenant until the end of THE SAME DAY to vacate the premises. They can't even read their own legal forms.
If you call the office to make a maintenance request, there is a decent chance it will never make it to the maintenance people - you will have to complain several times, even if the problem is, say, a leaking pipe that is causing damage to their own property (keep note of when you called, and who you spoke to, or you can be expected to pay for the damage that the leak caused while the office staff were forgetting to pass your message on).
Renewing contracts is a nightmare. For some reason they have a policy of 'staggering' the dates when contracts come up for renewal throughout the year. This means that if you want to move out at the end of May, perhaps because you're a student and you're graduating, but they already have enough people whose contracts are ending in May, then they won't let you sign a contract of that length - you'll have to sign a longer or shorter one. This could be a completely different length to the contract that you signed when you moved in. You need to move out in six months, but the only option they will give you is to sign for 11 months, or move out now (ironically, the typical 'please renew your contract' flyers that get sent out as your lease renewal date approaches boast about their 'flexible' contract terms).
In all, if you never have to deal with the office staff, don't plan to sign a lease renewal, and dont plan to leave the complex except in a car then you should be ok. If you do, you are in serious trouble.