Apartment Reviews for Saddle Ridge - Ashburn

I've lived here for over a year (just renewed my lease). The management staff is great; they are friendly and greet me by name. Maintenance is also good. If there is an instance where your issue is not addressed (key word: addressed) within 2 business days, you are compensated for your inconvenience. Of course, there are issues that can't be resolved within that timeframe, but they are very diligent about fixing your problem ASAP. I'm not sure about the other reviewers issues so I am only speaking from my experience. Also, I love the fact that since this is an Equity community, I receive credits towards the purchase price of a house. Awesome! <P>

Tha apartment comples is nice, however the management in the office is horrible. We don't even like to deal with them anymore since every time we do we are talked down to and treated like 2 year olds. When there was a leak in the roof and we went to tell them they got very defensive and asked "What makes you thinkwe would have a leaky roof?" - this was after I told them we could hear the water "plunking" on the ceiling right where there is a moldy spot which was there when we moved in. It was a great complex until they got a new property manager and it has since gone downhill and from what I have heard from the former assistant manager alot of people have left since the new manager took over. <P>

As most of Ashburn, the prices are a bit higher than they should be. On the sign when you enter, it says 'Luxery' apartments. Very misleading. You can find better apartments for cheaper in other areas, but this place is cursed with what most Northern Virginia places are cursed with: Fast construction built for a quick return. Sadly, if you're not from this area, you will probably be disappointed.

The facilities have not been kept up, and everything could use a new coat of paint. The gym is only 2 or 3 pieces of equipment, and the pool does not go any deeper than 4 feet, so even for short people, you can't swim laps.

Parking is great, as there are usually lots of open spots. They planned ahead for that atleast. Garages are an option, but they are not near the apts, so expect a walk. Security is ok. There is no gate, or security guards, but there have always been numerous members of the Loudoun County Sheriffs Dept who live here, and you can usually see a couple vehicles parked around the area. Lighting is a bit bad in some places, so if you have a need to go out to your car at night, park near a light. Ashburn isn't known for it's crime, but it's slowly been seeping in from Sterling.

The management and the maintenance are the worst aspects of the facility. Management is flakey, and forgetful and often puts a low priority on everything, unless your rent is off by a penny. Customer service skills are somewhat lacking, as is general professionalism. Maintenance has improved slightly, but can still be horrendous where the average ticket can takes 2 weeks to get resolved. Communication is terrible as well, as there have been instances where a trouble ticket was put in, and the facility didn't have a key to your place, so they waited for you to call them about it. Each apt comes with Washer and Drier, but if one of these goes out, you could be waiting two weeks for a repair or replacement. Sadly, same goes with Air Conditioning, even if your in mid-summer, and it's 90+ degrees out, with 80%+ humidity.

Overall, I would not recommend moving into these facilities at the moment. There have been a few changes recently however, with new management going in, and new maintenance, so there is hope.