Among other things, they didn't consider the money I put down for my pet as a "deposit" and I didn't get to use it toward damages. I had friends and family there for HOURS cleaning it, and they charged me for a FULL DAY'S CLEANING. I can tell you, the place was spotless. They double-charged me carpet cleaning, though they supposedly replace them between each tenant automatically. Much of my damage was when their crappy hot water tank burst in my place and flooded my kitchen and floor. When I disputed the charges upon move-out they wouldn't work with me and when I asked for a payment plan for the FOUR HUNDRED dollars they wanted, they said I could "let it go to collections and then arrange payments." Real nice. Do yourself a favor and do not move to this terrible place.